Staff Conversation Designer - AI-Powered Support Architect

Deliveroo in London is seeking a Staff Conversation Designer to lead AI-powered support for Deliveroo, DoorDash and Wolt. You will define conversation strategy, shape personalities, and set editorial direction for multilingual customer interactions across channels.

You’ll design and maintain multi-turn flows, annotate data, and collaborate with Engineering to build useful, trustworthy experiences. Expect to work with senior product, design and operations teams to balance quality, speed and