Staff ML Engineer — Lead Production ML Systems

Coinbase is hiring a Staff Machine Learning Engineer for the CX Intelligence team. You will lead the design and delivery of production ML systems powering Help Center, chat, and customer support tooling.

You'll mentor engineers, define roadmaps with stakeholders, and drive high-impact ML projects from architecture to production, using LLMs, DL, and NLP to improve resolution quality and customer experience. Excellent Python skills and a strong bias for reliability, security, and responsible AI