Strategic IT Service Delivery Lead – 24/7, Multi‑Supplier

Yolk Recruitment Ltd in Cardiff is seeking an experienced Service Delivery Manager to own the end-to-end performance of a portfolio of IT services. You will manage multi-supplier governance, ensuring SLAs, KPIs and contractual obligations are met, while translating technical performance into reliable outcomes for a large distributed workforce.

You will lead service reviews, coordinate incident and change practices, oversee the transition of new services, maintain the service catalogue, and drive