Strategic IT Service Manager: Digital Experience

Southwark Council is recruiting an IT Service Manager to own the service management framework for Digital and Resident Experience and to drive performance across the Service Desk, technical teams and suppliers. You will set standards, monitor delivery, and hold partners to account to ensure high-quality services for staff and residents.

You will lead the ITSM Lead and align cross-service teams in a politically aware environment, shaping continuous improvement and governance across the division.