Strategic Service Configuration & CMDB Manager

Marks & Spencer plc is seeking a Service Configuration Manager to govern and mature our Service Configuration Management practice. You will ensure configuration data, service maps and CIs are accurate, owned, and aligned with ITIL 4 principles to support incident, change and asset management.

Reporting to the Change Enablement & Service Configuration Practice Owner, you will lead governance, drive data quality, and collaborate with Engineering, Product Owners and Asset management to deliver