IT & Software

Strategic Service Delivery Analyst (ITIL/ServiceNow)

Sword Group

City Of Edinburgh · Scotland · United Kingdom

Sword Group is seeking a Service Delivery Analyst in the UK to ensure services for customers and internal users meet agreed SLAs and continuously improve. The role involves managing escalations during a ServiceNow upgrade and coordinating cross-functional teams.

We value strong communication, stakeholder management, and analytical reporting skills to drive service improvements and governance reporting across suppliers and operations.

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Reference: WJ-766_22279082

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