Strategic Technical Account Manager – IT Roadmaps

CDW LLC. is seeking a Technical Account Manager to act as the primary technical contact for managed services customers, overseeing technical health, roadmaps, and lifecycle of the customer IT estate.

You will bridge technical delivery with the customer, ensuring stability, security, and outcome-led improvements across CDW’s portfolio. You will collaborate with the Service Delivery Manager, own roadmap lifecycles, manage escalations, and drive continual service improvement.