Success Architect

Salary: £65,000 - 105,000 per year

Requirements:

• We want 5+ years of experience in solutions consulting, product specialist, or similar customer-facing technical roles
• We want hands-on fluency with LLM platforms and agentic tooling, including how to build and structure custom skills or agents, not just how to prompt one
• We want working understanding of MCP (Model Context Protocol) or comparable connector architectures, and how data flows from a platform into an LLM environment
• We want comfort translating a technical capability into a clear business workflow, and translating a business need into the technical setup that solves for it
• We want experience supporting large, complex, or enterprise-scale accounts, including the patience and structure needed for phased implementations
• We want genuine curiosity about where AI is headed, evidenced by how you already use these tools, not just familiarity with the space
• We want strong cross-functional instincts and the ability to work smoothly alongside CS, Account Management, and Implementation without needing rigid handoffs
• We want excellent communication skills, credible with both technical stakeholders and senior business decision-makers
• Prior experience with our product suite or similar media intelligence/social listening platforms is a plus, but not required

Responsibilities:

• We partner with customers from implementation onward to design how theyll use MCP and LLM platforms to work with Meltwater data, setting the technical and workflow foundation early so adoption sticks
• We help customers build skills, agents, and repeatable workflows that turn raw Meltwater data into reports, briefs, and other deliverables their teams actually use
• We develop and share best practices for combining Meltwater data with other datasets customers bring into their LLM environment, including guidance on structuring, prompting, and data hygiene
• We act as the primary point of contact for the outside-the product experience, working alongside CS, Account Managers, and Implementation so nothing falls in the gap between platform and product
• We stay current on the fastest-moving part of the AI landscape and translate whats new into practical guidance customers can use right away
• We identify friction points or recurring questions across accounts and turn them into scalable enablement materials, playbooks, or internal feedback for the product team
• We build trusted, senior-level relationships with sophisticated customer stakeholders who expect a true expert, not a generic support contact
• We represent the voice of the customer internally, feeding real-world usage patterns and gaps back to Product and Solutions Consulting leadership

Technologies:

• AI
• Architect
• Support
• LLM
• MCP

More:

We are Meltwater, and we are looking for a Success Architect to join our Solutions Consulting team in London at 7th floor, 20 Farringdon Street, EC4A 4AB. This is a new post-sales discipline focused on helping our most sophisticated customers get measurable value from our MCP solutions once they are live. We offer flexible paid time off, a Creative Pension, a cycle-to-work scheme, Simply Health, Vitality Health Insurance after tenure, a complimentary CalmApp subscription, a hybrid work style, family leave that grows with tenure, and ongoing professional development in an inclusive community. Our best-in-class technology serves 27,000 customers worldwide, and our team of 2,200+ employees across 50 locations in 25 countries works in an award-winning culture built on innovation, belonging, and impact. We are committed to equal opportunity, inclusion, and fair hiring.