Supervisor, Financial Services Claims

Are you a people leader who enjoys helping teams perform at their best while navigating change? In this role, you will lead a team of claims adjusters supporting embedded financial-service benefits for a large, highly visible client program. You will create clarity in a fast-moving environment, coach employees through challenges, and help the operation continue to grow and improve.

You will balance customer needs, claim quality, service levels, employee development, and frequent technology and process enhancements. You will also have the support and visibility to contribute ideas, develop future leaders, and help build a best-in-class claims experience.
Your work supports customers using valuable protections connected to their credit-card benefits, including travel and purchase-related coverage.
You will join a growing operation where leaders are encouraged to identify smarter ways of working and influence how the business evolves.
The team is investing in automation, AI-enabled capabilities, and new workflows while keeping sound decisions and the customer experience at the center.
You will have meaningful opportunities to coach talent, build internal career pathways, and strengthen the future leadership pipeline.
This is a remote U.Lead and support a team of up to 15 claims adjusters, setting clear expectations and creating a positive, accountable, and collaborative team environment.
Oversee claims activities, including administration, adjudication, compliance, investigations, and sound claim settlements based on coverage.
Use productivity, quality, and service data to identify trends, understand performance barriers, and provide focused coaching and feedback.
Manage team workload and help employees meet established service levels in a high-volume claims environment.
Resolve non-routine claim escalations and serve as a subject matter resource for departmental processes, procedures, and training.
Help employees apply frequent system, product, and process changes through clear communication, refreshers, and ongoing support.
Conduct performance reviews, support employee development, resolve workplace conflicts, and foster engagement and continuous improvement.
Partner across departments, participate in client meetings and audit reviews as needed, and contribute to special projects and operational improvements.
High school diploma or GED.
Attention to detail, advanced investigative skills, and the ability to handle multiple claims efficiently.
Demonstrated ability to provide coaching and feedback, build relationships, manage change, lead others through change, and empower diverse, winning teams.
Experience leading a team of approximately 12 to 15 employees in claims, insurance, warranty, financial services, benefits, or another regulated customer operation.
Experience leading remote or geographically distributed employees.
Experience using performance and quality data to identify root causes and create targeted coaching or training plans.
Experience helping teams adopt automation, AI-enabled workflows, queue-based work assignment, or frequent system releases.
Experience delivering training refreshers, process updates, calibrations, or change communications.
Experience developing high-potential employees and supporting succession or career-development planning.
General office demands. This position is remote within the United States, with onsite presence as needed. Business needs may occasionally require schedule flexibility to support major releases, troubleshooting, client needs, or implementation planning.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our

AI Usage Guidelines page

to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Please be aware that during Assurants application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.