Support Analyst - Desktop
SQUAREPOINT CAPITAL
Overview
As a Desktop Support Analyst, you enable a global user base by delivering timely, hands-on IT support in a Windows environment. You resolve incidents, manage requests, and collaborate with Level 2/3 teams to restore services. You’ll monitor systems, automate routine tasks, and work with cross-functional partners to craft scalable support solutions. This role offers exposure to a broad Microsoft tech stack and a fast-paced, customer-focused IT environment with opportunities to contribute to process improvements and automation.
Pay / Benefits
- base salary (minimum $100,000 in New York)
- discretionary bonuses
- health and dental benefits
- wellness plans
- 401(k) contributions
Responsibilities
- Provide 24x5 on-site and remote desktop support to a 500+ user global community
- Handle on-call weekend rotation and manage incidents via runbooks and incident processes
- Liaise with Level 2/3 internal and external teams to troubleshoot complex issues
- Implement alert management to proactively address failures and degraded services
- Automate common tasks to enhance efficiency and productivity
- Collaborate with internal and external teams to develop strategic IT solutions
- Perform related duties as requested
Key requirements
- Proven Microsoft environment experience: Windows 10, Windows Server 2012+, Office 365/Azure (incl. OneDrive, DLP, SharePoint)
- Strong Active Directory, Group Policy, remote access, and software deployment knowledge
- Experience installing, troubleshooting, and managing desktop hardware
- Excellent customer service mindset and proactive issue follow-up
- Ability to multitask, handle changing priorities, and communicate effectively
- Strong analytical, interpersonal, and problem-solving skills; team-oriented
- Self-motivated, detail-oriented, and capable of working in fast-paced environments
- Degree in Computer Science, Engineering or related field or equivalent experience
- customer service orientation
- collaboration
- communication (verbal and written)
- Windows 10
- Windows Server 2012+
- Office 365
Reference: WJ-799_20826142