Support Delivery Lead — AHT Reduction & Phone Systems

Tem-Energy Limited is hiring a Customer Support Manager in the United Kingdom to own delivery of core support improvement projects, including AHT reduction and phone-system rollout. You will lead a small team, coach staff, and partner with the CX lead to raise service standards.

The role focuses on proactive issue resolution, end-to-end complaints handling, and building automations that remove friction from the support process, while tracking metrics and delivering on time.