Support Engineer

We are looking for an experienced AV and Microsoft Teams Rooms Specialist to support and maintain Microsoft Teams Rooms and video conferencing systems across a global enterprise environment.

Key Responsibilities

• Support and troubleshoot Microsoft Teams Rooms on Windows and Android.
• Manage and maintain video conferencing and AV equipment.
• Troubleshoot audio, video, connectivity and AV signal issues.
• Work with Teams Admin Centre, Teams policies and meeting configurations.
• Support AV equipment from vendors such as Crestron, Shure, Extron and Sennheiser.
• Test firmware updates, security patches and configuration changes before production rollout.
• Support a dedicated video testing lab in Bournville.
• Work with global teams, vendors and internal stakeholders.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Follow ITIL processes and support continuous service improvement.

Required Skills

• Strong experience with Microsoft Teams Rooms.
• Experience with AV and video conferencing systems.
• Good knowledge of Microsoft Teams Administration.
• Understanding of VoIP, SIP and Unified Communications.
• Strong troubleshooting skills across AV, hardware, software and network environments.
• Experience with AV technologies and equipment.
• ServiceNow or similar ITSM experience.

Note - 3 - 4 plus years of experience in AV, UC, Video Conferencing or Microsoft Teams Rooms support.