Support Engineer (EMEA)

As a front line Support engineer at n8n, you help scale exceptional customer support by solving everyday challenges and automating repetitive requests. You work across teams to deliver quick, clear solutions while expanding your technical scope. You will automate support processes and streamline workflows to handle growing ticket volumes without compromising experience. This role combines hands-on support with automation in a remote-first, innovative environment that values autonomy and continuous improvement. You’ll directly impact customer satisfaction and the efficiency of Team Delta.

• Competitive compensation
• Equity ownership
• Remote-first with flexible vacation
• Comprehensive health plans (Europe/US)
• 401(k) with employer match (US)
• Diversity, Inclusion and Belonging initiatives

• Own and resolve helpdesk tickets for non-enterprise customers (about 65% of time)
• Handle non-technical questions on accounts, plans, access, and billing initially
• Develop and improve automations to scale ticket handling
• Identify opportunities to automate repetitive ticket categories
• Collaborate with Product to surface recurring questions and friction points
• Create and maintain customer self-serve documentation and share insights in cross-functional meetings

• Technical Support Expertise: 3+ years in technical support or similar roles
• n8n Experience: hands-on building and debugging n8n workflows in production
• APIs & Integrations: debugging APIs, webhooks, authentication, and data flows
• Cloud & Infrastructure: familiarity with AWS, GCP, or Azure; basic Linux troubleshooting
• Networking & Databases: understanding DNS, SSL/TLS, HTTP/HTTPS
• Communication: clear explanation of issues and documented troubleshooting steps
• Containerization: experience with Docker or Kubernetes for deployment/debugging
• Knowledge Sharing: actively sharing best practices with teammates through docs, discussions, or playbooks

• Clear communication
• Collaborative mindset
• Documentation-minded
• n8n workflows
• APIs & integrations
• Docker or Kubernetes