Support Engineer — Problem-Solving Pro (Remote & Data-Driven)

Zinc is seeking a Product Support Engineer in the United Kingdom to diagnose and resolve user issues across our software product. You will collaborate with Customer Success and Engineering to tackle bugs, drive investigations, and share learnings that improve support and product quality.

The role focuses on customer-facing software support, requiring proactive problem-solving, clear communication, and a collaborative mindset to ensure users feel supported and understood.