Support, Test & Deployment Engineer

Veracity Systems is looking for aSupport, Test & Deployment Engineer to join the technical team supportingVIEWSCAPE, our integrated command and control platform , along with other Veracity storage and display products.

The role is suited to someone with a strong technical foundation who enjoys solving problems and wants to develop deeper knowledge of integrated control-room systems. It may suit candidates from IT support, software testing, security installation, commissioning or integrated systems backgrounds.

You will work across customer support, release testing, integration work, Factory Acceptance Testing and project preparation, gaining a deeper understanding ofVIEWSCAPEbefore supporting more site-based deployment and commissioning activity.

Role Description

This is a varied technical role covering product testing, customer support and project deployment.

You will work closely with the development team to test new software releases, investigate issues found during testing and support problems reported from live customer sites. You will also help prepare systems for Factory Acceptance Testing and support the deployment team with configuration, commissioning and handover.

The role will include:

• Testing newVIEWSCAPEsoftware releases before they are deployed to customer sites.
• Supporting Factory Acceptance Testing for customer projects.
• Investigating software issues, integration problems and customer-reported faults.
• Working with the development team to recreate issues, provide clear fault information and verify fixes.
• Supporting system integrators and end-users by phone, email, remote connection and on site.
• Assisting with system configuration, commissioning, upgrades and handover.
• Working with Windows Server, SQL databases, virtual machines, IP networks and connected devices.
• Testing integrations with cameras, VMS platforms, access control, alarms, analytics and other third-party systems.
• Creating and improving test records, support notes, installation guides and handover documentation.
• Supporting UK-wide deployment work as product knowledge develops.

What we are looking for

We are looking for someone practical, organised and technically capable. You should be comfortable investigating problems, documenting what you find and working with others to get issues resolved properly.

You should have:

• Good knowledge of IT systems and IP networking.
• Experience with Microsoft Windows desktop and server environments.
• An understanding of SQL databases, including basic querying, checking data and helping diagnose database-related issues.
• A logical approach to fault finding and problem solving.
• Good attention to detail when testing software or documenting issues.
• Clear written and verbal communication skills.
• The ability to work with customers, engineers, developers and internal teams.
• A willingness to travel within the UK when required.
• A full UK driving licence.

Experience in any of the following would be useful:

• Software testing, release testing or regression testing.
• Factory Acceptance Testing.
• Microsoft SQL Server.
• Hyper-V or other virtualisation platforms.
• CCTV, VMS, PSIM, access control, alarm systems or integrated security systems.
• IP cameras, ONVIF or video recording systems.
• Technical support for software or networked systems.
• Writing test notes, fault reports, support guides or handover documents.

Why this role may suit you

This is a good opportunity for someone who wants to move beyond general IT support and become more involved in specialist software, testing, integration and deployment.

You will gain practical experience across software releases, customer support, issue investigation, system acceptance testing and live deployments.

For the right person, this role offers a route into becoming a key technical specialist forVIEWSCAPEand Veracity’s wider integrated systems products.

Security requirements

The role may require access to secure customer sites. Employment will therefore be subject to Veracity’s standard background screening process and any customer-specific security clearance requirements.

About Veracity

Founded in 2005, Veracity has its headquarters in Prestwick, Scotland, with UK offices in Glasgow, and Normanton. Operating across eight global locations, we serve key markets in the UK, Europe, North America, India, the Middle East, and Southeast Asia, with highly skilled teams supporting each region.

Our extensive product portfolio includes transmission, storage, and display products, as well as tailored PSIM solutions that integrate multiple systems into a single, intelligent platform enhancing situational awareness and operational efficiency. Learn more about us at