System Analyst

We’re looking for a Systems Analyst to join a growing Technology and Transformation team, supporting a portfolio of core applications with a particular focus on student management systems, including SITS.

The role will cover application support, configuration, upgrades, testing and ongoing improvements, working closely with internal stakeholders and third-party suppliers to resolve issues and deliver change. It’s a great opportunity for someone who enjoys getting into the detail of systems while also working closely with users and wider technology teams.

Key Responsibilities

• Provide day-to-day support across core applications and student management systems, including SITS
• Investigate and resolve application issues, implementing fixes and workarounds where required
• Manage application upgrades, testing, configuration, patching and lifecycle activities
• Support system changes and contribute to wider technology projects
• Work with third-party suppliers to investigate issues and deliver system changes
• Monitor system performance and identify opportunities for improvement
• Maintain technical documentation, support processes and user guides
• Support system design, configuration and integration across applications, databases and interfaces
• Produce reports and dashboards around application performance and service activity
• Help ensure systems remain secure, reliable and fit for purpose

What We’re Looking For

• Experience working in a customer-facing IT software/application support role
• Experience supporting, administering or configuring core business systems
• Knowledge of application lifecycle management, including upgrades, testing and patching
• Experience troubleshooting complex application or software issues
• Strong communication skills and the ability to work with both technical and non-technical stakeholders
• Good planning, organisation and problem-solving skills
• Experience working with third-party software suppliers
• Experience supporting student management systems / SITS would be highly beneficial
• Higher Education experience would be advantageous
• A proactive, flexible and team-oriented approach