Systems and Performance Analyst

In this role you will help drive smarter procurement by optimizing systems, data and processes. You will support a Transformation, Reporting and Intelligence team, ensuring reliable data and user-friendly technology to enable better commercial decisions. You will act as a super-user for key procurement systems, automate workflows and deliver practical guidance. This is a chance to shape the digital future of the council’s Commercial and Procurement Services and improve governance and efficiency.

• flexible and hybrid working
• Local Government Pension Scheme
• generous annual leave entitlement
• employee wellbeing initiatives
• staff benefits

• Act as super-user for core procurement systems; manage configuration, user access and permissions
• Identify opportunities to automate processes, improve workflows and enhance system functionality
• Provide expert system support; resolve complex issues with IT and suppliers to deliver improvements
• Design and deliver training and user resources for non-technical audiences
• Support integration of procurement systems with wider corporate platforms and ensure data integrity
• Collaborate with reporting and intelligence colleagues to develop standard reports and data extracts
• Monitor system performance and user feedback to drive continuous improvement

• Experience administering, configuring or acting as a super-user for complex business systems (Finance, ERP, CRM or procurement platforms)
• Experience improving business processes through system optimization, automation and digital transformation
• Strong troubleshooting and analytical skills with ability to identify root causes and implement solutions
• Experience designing and delivering training or user guidance for non-technical audiences
• Excellent stakeholder management skills and ability to communicate with IT teams and suppliers
• Ability to translate technical concepts into clear guidance for a wide range of users
• Commitment to continuous professional development and keeping up to date with emerging technologies and best practice

• clear communication
• problem-solving
• stakeholder management
• system administration/configuration for Finance/ERP/CRM/procurement platforms
• workflow automation
• data integrity and data integration