IT & Software

Systems Engineer II

Arch Capital Group

Remote · Nationwide · United Kingdom

Overview

In this role, you will build, implement, and qualify Citrix-based solutions while acting as a subject matter expert. You will engage with business units and escalate to EUX Engineering as needed, serving as a bridge between requirements and production. You’ll maintain and optimize Citrix environments to ensure availability and performance of virtual apps and desktops, collaborating with cross-functional teams to deliver reliable IT services. This is an opportunity to shape how Citrix platforms support end users and business goals at scale.

Responsibilities
  • Maintain, troubleshoot, and optimize Citrix environments to ensure availability and performance of virtualized apps and desktops
  • Document technology implementations and production hand-over to EUS Support
  • Escalate and resolve Citrix-related issues with EUS and EUX teams
  • Monitor performance and perform proactive maintenance for high availability
  • Provide advanced end-user and internal team support for Citrix apps and virtual desktops
  • Ensure regular patching and security maintenance for Citrix environments
  • Build systems per specifications to meet availability and performance targets per SLAs
  • Analyze performance data and forecast future needs based on trends
Key requirements
  • 3+ years of experience with Citrix systems and Citrix Cloud Platform (DaaS, WEM, Citrix Monitor)
  • Automation and scripting proficiency (PowerShell and Azure CLI; API-based PowerShell automation a plus)
  • Windows Server and desktop environment troubleshooting
  • Networking knowledge (TCP/IP, DNS, DHCP, VPN, load balancing) and basic troubleshooting
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Knowledge of IaC and web automation; experience with GitHub Actions, Ansible, HashiCorp Packer a plus
  • Excellent oral and written communication
  • Strong interpersonal skills for collaboration with staff and internal customers
  • Ability to troubleshoot complex Citrix and Windows-based infrastructure problems
  • Customer service orientation with sense of urgency; escalate product enhancement requests to EUX Engineering
  • communication
  • teamwork
  • customer service orientation
  • Citrix Cloud Platform (DaaS, WEM, Citrix Monitor)
  • PowerShell
  • Azure CLI

Reference: WJ-747_30163259

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