Systems Operations Engineer

In this SystemsOperations Engineer role, you will maintain and optimise core systems, platforms and cloud services to ensure high performance and minimal downtime. You’ll act as a senior technical resolver, driving incident resolution, continuous improvement and system design. You will collaborate with Service Desk, project teams and suppliers to keep services secure, resilient and well-documented. This position offers hands-on ownership of complex issues and a chance to contribute to operational excellence in a scalable IT estate. You will work in a mission-driven environment focused on sustainable, low-carbon solutions, with a strong emphasis on security and compliance.

• 25 days holiday
• Holiday purchase scheme
• Pension contribution matched up to 8%
• Save as you earn Genuit Sharesave scheme

• Provide expert support and optimisation for core systems, platforms and cloud services
• Act as an escalation point for complex system incidents and problems, owning issues through to resolution
• Analyse existing systems and recommend improvements to enhance performance, resilience and efficiency
• Author and maintain high-quality technical documentation covering current and future system designs
• Ensure systems are maintained, patched and updated in line with best practice
• Meet SLAs for support, request fulfilment and change delivery
• Support operational projects, owning assigned tasks and deliverables
• Ensure systems are secure by design and compliant with organisational policies
• Produce reports and audits to evidence effective system management

• Strong experience supporting Microsoft Cloud environments, including M365, Azure and Active Directory
• Experience with cloud and SaaS platforms, including security, identity, email and collaboration services
• Knowledge of on‑premises infrastructure including Windows Server, VMware and storage technologies
• Methodical, analytical and highly organised
• Comfortable working under broad direction and taking ownership of complex issues
• Strong communicator able to work effectively with technical and non‑technical stakeholders
• Proactive, adaptable and committed to continuous learning and improvement

• Methodical
• Analytical
• Highly organized
• Microsoft 365
• Azure
• Active Directory