Systems Reliability Engineer (SRE) – Embedded Finance

Position: Systems Reliability Engineer (SRE) – Embedded Finance

Locations: Jacksonville, FL; Berkeley Heights, NJ; Alpharetta, GA; Toronto, ON

Role Overview & Key Responsibilities:

• Own the overall reliability, resiliency, and availability of an enterprise-scale Embedded Finance (EmFi) platform.

• Design, implement, and maintain end-to-end monitoring and alerting frameworks using Splunk, Dynatrace, Grafana, and Datadog.

• Define, track, and optimize platform health metrics including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.

• Serve as the primary technical driver during incident response and high-severity outage remediation calls.

• Lead the Root Cause Analysis (RCA) process—investigating incidents, documenting event sequences, and driving corrective actions to prevent recurrence.

• Manage incident ticket lifecycles, tracking, aging, and reporting using ServiceNow.

• Develop automation scripts and tools to reduce operational toil, MTTD, and MTTR.

Qualifications & Required Skills:

• Proven experience as a Systems Reliability Engineer (SRE) supporting large-scale enterprise platforms.

• Hands-on proficiency with monitoring and observability tools: Splunk, Dynatrace, Grafana, and Datadog.

• Demonstrated experience leading incident response calls and executing Root Cause Analysis (RCA).

• Strong understanding of reliability engineering concepts (resiliency, fault tolerance, monitoring best practices).

• Experience with ServiceNow or equivalent enterprise incident management ticketing systems.

• Strong written and verbal technical communication skills.

Nice to Have:

• Background in Financial Services, Payments, or Embedded Finance.

• Scripting proficiency in Python, Go, or Bash for operational automation.

• Knowledge of cloud platforms, containers, and CI/CD deployment pipelines.