Systems Training Specialist

Contract | Civic Recruitment Limited | United Kingdom

Posted On 30/09/2026

Job Information
Interim & Executive Management

City Sutton

Province Sutton

Postal Code SM1

Job Description
Systems Training Specialist – 3 Month Contract

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Contract:

3 Month Contract

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Working Pattern:

Hybrid Working

1 Day Per Month On-Site Until Delivery Phase

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Summary

Sutton Council is on the lookout for a skilled

Systems Training Specialist

to play a pivotal role in the rollout of a significant Adult Social Care systems initiative. The ideal candidate will have recent experience with Mosaic Adult Social Care training and will be instrumental in crafting, developing, and executing a robust training programme. Responsibilities include creating training materials, formulating a training plan, establishing a Google-based training microsite, and conducting end-user training for Adult Social Care services. This position is crucial for ensuring business readiness, fostering user adoption, and facilitating a smooth implementation across the council.

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Key Responsibilities

Formulate and execute a comprehensive training strategy for Adult Social Care users.

Perform training needs assessments to identify learning requirements.

Develop detailed training plans aligned with project milestones and delivery goals.

Support activities that promote business readiness and user adoption.

Design engaging, user-centric training materials and documentation.

Develop:
User Guides

Quick Reference Guides

Process Maps

Training Presentations

Supporting Learning Resources

Ensure all materials accurately reflect Adult Social Care processes and Mosaic functionality.

Google Training Microsite

Design, implement, and manage a Google-based training microsite.

Organize and upload training resources and documentation.

Create an accessible knowledge hub for end users.

Ensure materials are current and easily accessible.

Training Delivery

Conduct Mosaic system training for Adult Social Care staff and stakeholders.

Lead workshops, system demonstrations, and training sessions.

Offer post-training support and guidance to users.

Evaluate training effectiveness and identify additional support needs.

Stakeholder Engagement

Collaborate closely with project teams, managers, and operational staff.

Support organizational change and system adoption initiatives.

Build and maintain positive relationships with key stakeholders.

Provide regular updates on training progress and delivery.

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Requirements
Requirements:

Experience in developing and delivering systems training programmes.

Proficiency in producing:
Training Plans

User Guides

Learning Materials

Process Documentation

Reference Materials

Experience in building and maintaining

Google Sites / Google Microsites .

Strong understanding of Adult Social Care processes and workflows.

Excellent presentation, facilitation, and communication skills.

Experience in supporting system implementation, transformation, or change projects.

Ability to translate technical system functionality into user-friendly training content.

Experience working within Local Authority Adult Social Care services.

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Experience supporting Mosaic implementations or upgrades.

Digital learning or e-learning experience.

Change management or business change experience.

Project delivery experience within Local Government.

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Whats on Offer?

3 Month Contract

Hybrid Working

1 Day Per Month On-Site Until Delivery Phase

Bi-Weekly Pay

Opportunity to lead a key training workstream within a major Adult Social Care programme.

Ownership of training strategy, material development, microsite creation, and delivery.

Work within a collaborative project environment driving successful system adoption.

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Ideal for candidates with experience as a Systems Training Specialist, Mosaic Trainer, Adult Social Care Trainer, Systems Trainer, Digital Learning Specialist, Learning & Development Consultant, Business Change Trainer, Training Consultant, or Systems Implementation Trainer.

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