Systems Training Specialist

Sutton, United Kingdom | Posted on 30/09/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Systems Training Specialist – 3 Month Contract

Contract: 3 Month Contract

Working Pattern: Hybrid Working

1 Day Per Month On-Site Until Delivery Phase

Summary

Sutton Council is on the lookout for a skilled Systems Training Specialist to play a pivotal role in the rollout of a significant Adult Social Care systems initiative. The ideal candidate will have recent experience with Mosaic Adult Social Care training and will be instrumental in crafting, developing, and executing a robust training programme. Responsibilities include creating training materials, formulating a training plan, establishing a Google-based training microsite, and conducting end-user training for Adult Social Care services. This position is crucial for ensuring business readiness, fostering user adoption, and facilitating a smooth implementation across the council.

Key Responsibilities

• Formulate and execute a comprehensive training strategy for Adult Social Care users.
  
• Perform training needs assessments to identify learning requirements.
  
• Develop detailed training plans aligned with project milestones and delivery goals.
  
• Support activities that promote business readiness and user adoption.
  
• Design engaging, user-centric training materials and documentation.
  
• Develop:
  • User Guides
    
  • Quick Reference Guides
    
  • Process Maps
    
  • Training Presentations
    
  • Supporting Learning Resources
    
• Ensure all materials accurately reflect Adult Social Care processes and Mosaic functionality.
  

Google Training Microsite

• Design, implement, and manage a Google-based training microsite.
  
• Organise and upload training resources and documentation.
  
• Create an accessible knowledge hub for end users.
  
• Ensure materials are current and easily accessible.
  

Training Delivery

• Conduct Mosaic system training for Adult Social Care staff and stakeholders.
  
• Lead workshops, system demonstrations, and training sessions.
  
• Offer post-training support and guidance to users.
  
• Evaluate training effectiveness and identify additional support needs.
  

Stakeholder Engagement

• Collaborate closely with project teams, managers, and operational staff.
  
• Support organisational change and system adoption initiatives.
  
• Build and maintain positive relationships with key stakeholders.
  
• Provide regular updates on training progress and delivery.
  

Requirements

• Experience in developing and delivering systems training programmes.
  
• Proficiency in producing:
  • Training Plans
    
  • User Guides
    
  • Learning Materials
    
  • Process Documentation
    
  • Reference Materials
    
• Experience in building and maintaining Google Sites / Google Microsites .
  
• Strong understanding of Adult Social Care processes and workflows.
  
• Excellent presentation, facilitation, and communication skills.
  
• Experience in supporting system implementation, transformation, or change projects.
  
• Ability to translate technical system functionality into user-friendly training content.
  
• Experience working within Local Authority Adult Social Care services.
  

• Experience supporting Mosaic implementations or upgrades.
  
• Digital learning or e-learning experience.
  
• Change management or business change experience.
  
• Project delivery experience within Local Government.
  

What's on Offer?

• 3 Month Contract
  
• Hybrid Working
  
• 1 Day Per Month On-Site Until Delivery Phase
  
• Bi-Weekly Pay
  
• Opportunity to lead a key training workstream within a major Adult Social Care programme.
  
• Ownership of training strategy, material development, microsite creation, and delivery.
  
• Work within a collaborative project environment driving successful system adoption.
  

Ideal for candidates with experience as a Systems Training Specialist, Mosaic Trainer, Adult Social Care Trainer, Systems Trainer, Digital Learning Specialist, Learning & Development Consultant, Business Change Trainer, Training Consultant, or Systems Implementation Trainer.

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