Tax Account Manager

To enhance customer engagement in tax operations, the full-time Tax Account Manager will manage relationships, advocate for customer needs, and oversee service delivery while working remotely. Key responsibilities Enhance and maintain customer relationships through regular engagement and strategic planning Serve as the primary point of contact for tax-related inquiries and ensure effective communication within service delivery teams Manage customer tax account escalations and resolve complex issues while advising on tax best practices Required qualifications Bachelor's degree 4+ years of experience in maintenance and/or managed services, focusing on customer relationship management Functional knowledge of human resources outsourcing with an emphasis on tax Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio) Experience with internal OSV BPaaS processes and procedures is preferred