Tech Bar Engineer

Your Responsibilities

We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.

Your Responsibilities

We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.

Key responsibilities:

• Provide 1st line support for walk-up users at the Tech Bar.
• Diagnose and resolve common technical issues on the spot (first-time fixes).
• Triage more complex issues and elevate appropriately.
• Log incidents and service requests accurately in the ITSM system.
• Deliver exceptional customer service and maintain a professional attitude.
• Educate associates on basic troubleshooting and IT best practices.
• Maintain the Tech Bar environment and ensure it is welcoming and efficient.

Qualifications

Required skills and experience:

• Strong working knowledge of Office M365, Windows 11, iOS, and Android platforms.
• Experience in a 1st line support or service desk environment.
• Excellent customer service and communication skills, both verbal and written.
• Ability to work independently and manage multiple walk-up queries.
• Good problem solving and troubleshooting skills.
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
• ITIL Foundation certification is desirable but not essential.