IT & Software

Tech Support Engineer - ITSM & Remote Access

Mercor

Toronto · Ontario · Canada

Mercor in Toronto, Canada, seeks a first-line IT Support Technician to provide timely help via phone, email, chat and ticketing system. You will diagnose hardware, software and network issues, log incidents in ITSM, and escalate when needed.

You will assist onboarding/offboarding, maintain docs, monitor alerts, and support remote users with VPN and VDI. A 1–3 year IT support background and ITIL asset is desirable.

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Reference: WJ-291_11432067

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