Tech Support Team Lead (SaaS) | Hybrid, Glasgow

Employal in Glasgow is seeking an experienced Technical Support Manager to bring structure and operational discipline to a growing SaaS support function. You will own the team, streamline processes, and drive performance in a complex technical environment.

This hands-on leadership role focuses on coaching, improving workflows, managing escalations, and delivering high-quality service. You will collaborate cross-functionally to enhance customer experience, SLA delivery, and product performance in