Tech Support/System Engineer

Tasks & Responsibilities

• Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
• Providing support to customers and troubleshooting
• Providing service and calibration of welding equipment
• Safety test and weld test after repair and servicing
• Providing technical support for the introduction of new products/systems/processes into the market
• Providing email and telephone support for technical and welding queries/problems
• Providing pre-sales and after-sales support to the sales team and customers
• Providing support to demonstrations of welding equipment
• Assisting with events (trade fairs, seminars, etc.)
• Assisting with stock control

Skills & Requirements

• Technical experience preferably on technical support of electrical equipment
• Electrical engineering qualification
• IT skills including Microsoft office suite (Excel & Word)
• Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
• Sales minded / good customer communication skills
• Good communication skills and knowledge transfer abilities
• Team worker
• Flexibility (working hours and tasks arranged to suit customer requirements)
• Customer orientated attitude with professional approach to clients

Language

• Fluent English (spoken and written)
• German would be an advantage but not essential.

The Role Will Involve

• Travel UK and Ireland daily, weekly
• Occasional travel overseas for business and training.