IT & Software

Technical Account Manager, Google Cloud Consulting

Google

London · Greater London · United Kingdom

Overview

In this role you guide customers through Google Cloud adoption, coordinating technical guidance, timelines and transformation strategies. You will connect with cross-functional teams to keep momentum across multiple work streams, while shaping strategic roadmaps with C-Suite and IT stakeholders. You’ll orchestrate executive reviews and plan critical events to ensure successful outcomes, and translate learnings into scalable best practices. This is a mission-driven opportunity to help customers transform with Google Cloud at scale.

Responsibilities
  • Lead the customer adoption journey and oversee the implementation path and milestones
  • Provide technical guidance and manage migration goals and business transformation strategies
  • Advocate for customer needs, addressing blockers and driving new feature development
  • Coordinate across multiple teams to maintain momentum and successful delivery
  • Build strategic relationships with stakeholders (especially C-Suite & IT) and develop executive roadmaps
  • Conduct quarterly business reviews and executive sessions to align on business and technical needs
  • Plan customer events and launches, collaborating with Support, Engineering and SRE to ensure success
  • Guide issue resolution with Support and customers, including escalations
  • Develop best practices and reusable assets from engagements to scale via partners
Key requirements
  • Bachelor’s degree in Computer Science, Engineering, or related technical field; equivalent practical experience
  • 5 years in a customer-facing role driving technical implementations or transformation programs
  • Experience supporting customers in cloud operations (launch/capacity planning, product release management) or IT consulting
  • Experience with IT operations, databases, networking, IT security, application development, service architecture, cloud-native development, hosted services, storage or CDN
  • Excellent communication and presentation skills
  • Problem-solving and client management abilities
  • Cross-functional collaboration and relationship building
  • Cloud operations and deployment planning
  • Migration to public cloud
  • IT operations and support, escalation management

Reference: WJ-747_30991300

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