Technical Account Manager - Remote
Aimtech Recruitment Ltd
Were working with an established technology consultancy that is looking to add a Technical Account Manager to its client-facing team.
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
This is a varied role for someone who enjoys being close to customers, understands technology and likes getting involved in the bigger picture. Youll work with a portfolio of clients, helping them make better use of their technology estate while coordinating closely with consultants, developers, architects and delivery teams.
The successful candidate will be comfortable having conversations with both senior business stakeholders and technical specialists. You will need have enough technical understanding to discuss CRM, data, integrations, APIs, cloud platforms and software solutions with confidence.
The opportunity
You'll become a key point of contact for a number of clients, developing relationships over the long term rather than simply managing individual projects.
Your role will involve understanding what each organisation is trying to achieve, identifying where technology can help, and ensuring the internal teams working with those customers remain focused on the right priorities.
There is also a commercial element to the position. You'll be expected to recognise where additional services or improvements could benefit a client and work alongside the wider team to develop those opportunities.
What you'll be doing
Take ownership of relationships across a portfolio of important customers
Build credibility with senior IT, operational and commercial stakeholders
Act as a senior point of contact when customers need advice, clarification or support
Understand customer objectives and translate them into practical technology priorities
Coordinate with consultants, developers, architects and delivery specialists
Keep visibility across projects, support services and consultancy activity
Identify potential delivery, technical or relationship issues before they become problems
Help customers understand progress, decisions, risks and recommended next steps
Contribute to technology planning and longer-term customer roadmaps
Participate in account reviews and strategic customer meetings
Identify opportunities to improve existing solutions or introduce additional services
Support proposals, commercial discussions, renewals and statements of work
Ensure customer expectations are understood and delivered against internally
The role will involve knowledge around areas such as:
CRM platforms and business applications
Data structures and data management
APIs and system integration
Cloud technology
Application and solution architecture
Reporting and analytics
Data security and governance
Software development and delivery
Experience with platforms such as Microsoft Dynamics 365, Salesforce, or HubSpot would be useful, although experience with one particular product isn't essential.
We're particularly interested in people who understand how different technologies fit together and can explain technical issues clearly to people who aren't technical specialists.
All applications will be reviewed based on merit, relevant experience, and suitability for the role. By applying, you consent to the processing of your personal data in accordance with our privacy policy and applicable data protection laws. We do not discriminate on the basis of age, gender, disability, race, religion, sexual orientation, or any other protected characteristic. If you require any adjustments during the recruitment process, please let us know. xrnqpay
Remote working/work at home options are available for this role.
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
This is a varied role for someone who enjoys being close to customers, understands technology and likes getting involved in the bigger picture. Youll work with a portfolio of clients, helping them make better use of their technology estate while coordinating closely with consultants, developers, architects and delivery teams.
The successful candidate will be comfortable having conversations with both senior business stakeholders and technical specialists. You will need have enough technical understanding to discuss CRM, data, integrations, APIs, cloud platforms and software solutions with confidence.
The opportunity
You'll become a key point of contact for a number of clients, developing relationships over the long term rather than simply managing individual projects.
Your role will involve understanding what each organisation is trying to achieve, identifying where technology can help, and ensuring the internal teams working with those customers remain focused on the right priorities.
There is also a commercial element to the position. You'll be expected to recognise where additional services or improvements could benefit a client and work alongside the wider team to develop those opportunities.
What you'll be doing
Take ownership of relationships across a portfolio of important customers
Build credibility with senior IT, operational and commercial stakeholders
Act as a senior point of contact when customers need advice, clarification or support
Understand customer objectives and translate them into practical technology priorities
Coordinate with consultants, developers, architects and delivery specialists
Keep visibility across projects, support services and consultancy activity
Identify potential delivery, technical or relationship issues before they become problems
Help customers understand progress, decisions, risks and recommended next steps
Contribute to technology planning and longer-term customer roadmaps
Participate in account reviews and strategic customer meetings
Identify opportunities to improve existing solutions or introduce additional services
Support proposals, commercial discussions, renewals and statements of work
Ensure customer expectations are understood and delivered against internally
The role will involve knowledge around areas such as:
CRM platforms and business applications
Data structures and data management
APIs and system integration
Cloud technology
Application and solution architecture
Reporting and analytics
Data security and governance
Software development and delivery
Experience with platforms such as Microsoft Dynamics 365, Salesforce, or HubSpot would be useful, although experience with one particular product isn't essential.
We're particularly interested in people who understand how different technologies fit together and can explain technical issues clearly to people who aren't technical specialists.
All applications will be reviewed based on merit, relevant experience, and suitability for the role. By applying, you consent to the processing of your personal data in accordance with our privacy policy and applicable data protection laws. We do not discriminate on the basis of age, gender, disability, race, religion, sexual orientation, or any other protected characteristic. If you require any adjustments during the recruitment process, please let us know. xrnqpay
Remote working/work at home options are available for this role.
Reference: WJ-799_21600109