Technical Analyst

In this Technical Analyst role, you act as the second line for application support, triaging and diagnosing issues to determine if user errors, frontend defects, or backend defects are at fault. You work closely with frontend, backend, and product teams to ensure clear information flows for resolution and to improve support processes. You’ll monitor logs, analyze errors, and reproduce issues to support accurate diagnosis and faster fixes. The position emphasizes cross-functional collaboration, knowledge sharing, and ongoing process improvement in a large, global IT services organization.

• tailored benefits
• flexible work options
• learning and development opportunities

• Triage and respond to support tickets promptly and professionally
• Act as first point of contact for end users for application issues
• Gather sufficient detail from users to diagnose issues
• Monitor application logs and dashboards to identify errors
• Analyse runtime errors and system messages to determine root causes
• Escalate recurring themes or patterns to appropriate teams
• Troubleshoot and reproduce issues to confirm causes
• Collaborate with frontend, backend, and product teams for issue resolution
• Contribute to knowledge bases, FAQs, or guidance to reduce repeat issues
• Support end users and other suppliers in triage and resolution

• Experience in application support, technical triage, or production support
• Strong analytical and problem-solving skills
• Ability to read logs and interpret technical error messages
• Clear and confident written and verbal communication skills
• Comfortable working across technical and non-technical audiences

• analytical thinking
• effective communication
• cross-functional collaboration
• log interpretation
• root cause analysis
• troubleshooting