Technical Analyst - Cloud Solutions & Service Desk

FCC is hiring a Technical Analyst in Canada to translate business needs into practical technology solutions and support automation and reliable operations. You will gather requirements, configure systems, and troubleshoot issues while contributing to customer service excellence.

You will lead meetings, provide multi-channel support, and help resolve major IT incidents. A Diploma in IT or CS and ITIL Foundations are required, with two years in a service desk role and a valid driver’s licence.