IT & Software

Technical Architect - Salesforce

Nuffield Hospitals

London · Greater London · United Kingdom

Overview

In this role you will shape and evolve our Customer & CRM platform within a healthcare charity, delivering scalable and integrated Salesforce-based solutions. You will own the technology roadmap, guide cross-functional teams, and drive digital transformation that enhances the patient and customer experience. You will provide architectural governance and documentation, and lead platform improvements including DevOps adoption and Marketing Cloud expansion. You will collaborate with stakeholders to align roadmaps with business goals and digital strategy, making a meaningful impact on service delivery.

Pay / Benefits
  • free gym membership
  • health assessments
  • retail discounts
  • pension options
Responsibilities
  • Own and develop the technology roadmap and architecture for the Salesforce CRM platform and associated customer technologies
  • Design scalable, secure and integrated solutions that support customer, patient and marketing services
  • Provide architectural guidance and governance to developers, Salesforce administrators, business analysts and project teams
  • Lead the creation of solution, technical and platform architecture documentation, ensuring alignment with enterprise standards and principles
  • Drive platform improvements and innovation, including DevOps adoption, Salesforce Marketing Cloud expansion and wider ecosystem capabilities
  • Collaborate with architects and stakeholders across the organisation to ensure technology roadmaps support business objectives and digital strategies
  • Support the delivery of digital transformation initiatives that enhance customer experience, operational efficiency and organisational effectiveness
Key requirements
  • Proven experience designing, implementing and supporting large-scale Salesforce and customer-focused platforms
  • Strong experience of Salesforce architecture, including CRM applications and associated technologies
  • Demonstrable experience delivering digital transformation and modernisation programmes within complex organisations
  • Strong understanding of API-led integration architectures, cloud technologies and platform governance
  • Excellent stakeholder management and communication skills, with the ability to translate complex technical concepts for non-technical audiences
  • Stakeholder management
  • Clear communication
  • Cross-functional collaboration
  • Salesforce architecture
  • CRM applications
  • Marketing Cloud expansion

Reference: WJ-747_30844344

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.