Technical Business Analyst

In this Technical Business Analyst role, you drive analysis across discovery, design and delivery for complex digital change within DAS BA & CX. You translate business needs into clear artefacts and user stories, aligning technical design with customer and regulatory requirements. You collaborate with product owners, engineers and stakeholders to ensure feasible, well-defined solutions and maintain traceability. You work across teams to identify process and data improvements and support continuous delivery. This is a chance to influence large-scale digital initiatives at a market-leading tech services group.

• 25 days annual leave
• pension scheme with contributions matched up to 10%
• private medical scheme
• life assurance
• income protection
• flexible benefits programme

• Lead analysis activities across discovery, design and delivery to bring structure to complex change
• Elicit and document business, functional and non-functional requirements using workshops, interviews, observation and data analysis
• Translate requirements into user stories, acceptance criteria and artefacts for design, build and test
• Analyse end-to-end processes and system interactions to identify improvement opportunities
• Collaborate with engineers, architects and solution designers to define system behaviour and API interactions
• Produce high-quality artefacts such as process models, data mappings and traceability documentation
• Analyse structured and unstructured data to support definition, impact assessment and decision-making
• Support backlog refinement and prioritisation with Product Owners and delivery teams
• Assess change impacts and identify risks, assumptions and dependencies
• Work with test teams to support test scenario definition, validation and solution acceptance
• Champion customer and colleague needs throughout analysis and delivery
• Collaborate within agile teams and contribute to continuous improvement in analysis standards

• Significant experience as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments
• Proven ability to elicit, analyse and document requirements and produce high-quality user stories and acceptance criteria
• Strong experience analysing APIs, integrations, interfaces and dependencies across complex landscapes
• Hands-on data mapping and SQL skills with understanding of data structures
• Ability to produce process models, workflow and data-flow artefacts
• Proven ability to assess change impacts across processes, systems and data
• Experience in agile delivery and backlog refinement
• Strong stakeholder engagement and communication skills
• Problem-solving mindset with ability to manage ambiguity
• Tools experience: JIRA, Confluence, Visio, Draw.io or equivalent
• SC clearance or eligible to obtain SC clearance

• stakeholder management
• facilitation
• communication
• API and integration analysis
• data mapping and data flows
• SQL