IT & Software

Technical Consultant

SER

Sussex · United Kingdom · United Kingdom

Overview

In this Technical Consultant role within an established MSP, you will blend hands-on delivery with presales and client-facing consultancy. You will design and deliver technical solutions, guide the service desk on complex issues, and own projects from design to handover. You’ll work closely with clients to meet requirements, champion infrastructure, cloud, and security projects, and help drive client outcomes in a growth-focused IT services environment. This is a technically engaging role with meaningful client interaction and ownership.

Pay / Benefits
  • Salary up to 50,000
  • Potential commission
  • Varied role across consultancy, presales and delivery
  • Career development within growing IT services
  • Opportunity to work on technically challenging projects
  • Client interaction and responsibility from day one
Responsibilities
  • Understand client requirements and propose suitable technical solutions
  • Support presales activities including discovery, design, scoping, and client presentations
  • Own technical projects from planning through implementation and handover
  • Lead infrastructure, cloud, Microsoft 365 and networking projects
  • Act as senior escalation point for Service Desk and resolve complex issues
  • Produce technical documentation, project plans, and designs
  • Collaborate with Service Desk, Project, and Account Management teams to ensure client success
  • Provide ongoing technical consultancy throughout the project lifecycle
  • Identify opportunities to improve client infrastructure, security and overall IT environments
  • Ensure projects are delivered on time, within scope and with high technical standards
Key requirements
  • MSP / Managed Services experience
  • Experience delivering IT infrastructure and cloud projects end-to-end
  • Strong knowledge of Microsoft 365 and Azure
  • Understanding of networking, servers, virtualization and cybersecurity
  • Experience designing or supporting technical solutions for customers
  • Involvement in presales, solution design or technical scoping
  • Ability to troubleshoot and resolve complex technical escalations
  • Strong communication and client-facing skills
  • Excellent organisation and project ownership
  • Desire to develop technically and take ownership of work
  • Strong communication
  • Client-facing demeanor
  • Organisational skills
  • Microsoft 365
  • Azure
  • Networking

Reference: WJ-747_30171393

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