Technical Consultant - Subsidence

In this role you support Support Operations on technical aspects and referrals, driving high-quality service, cost control and development of people and service. You act as a subsidence champion and technical referral point, enabling efficient end-to-end handling and continuous improvement. You work closely with Subsidence Advisers and cross-functional teams to fix system blockages and enhance customer satisfaction. You will mentor and develop the team, balancing hands-on work with strategic coaching to sustain performance and change readiness. This is a mission-driven role focused on proactive problem solving, technical excellence and strong stakeholder relationships.

• Provide guidance and technical referral support to Support Operations to maximize claim progression and mitigation
• Act as subsidence champion and drive end-to-end process improvements to reduce duration and cost while boosting customer satisfaction
• Coach, inspire and develop technical excellence within the team; identify opportunities for improvement with Managers
• Spend majority of time in the field with Subsidence Advisers to troubleshoot, take referrals and resolve issues
• Collaborate with internal teams (Subsidence Operations, Supply Chain, etc.) to optimize processes across the claims lifecycle
• Support learning and development by coordinating training programmes and assessing employee development needs
• Build and maintain relationships with internal and external parties to ensure customer demands are met
• Maintain up-to-date technical skills and knowledge, handling a small caseload during busy periods
• Foster a facilitative management style and promote empowerment to design work aligned with customer demand

• Chartered Building Professional – MRICS/MCIOB/CEng or equivalent essential
• Insurance qualification (Cert CII/CiLA)
• Experience of team management
• Extensive experience in mitigation and recovery
• Experience in insurer/client environments
• Experience in training and development
• Strong technical knowledge of Building Construction and Insurance Principles
• Strong problem solving, dispute resolution, and financial literacy skills
• Excellent written and verbal communication; ability to articulate complex issues
• Proven ability to work cross-functionally and manage change
• Proven ability to deliver results under tight timescales

• Mentoring and motivational skills
• Effective communication and relationship-building
• Organisation and time management
• Detailed knowledge of Building Construction
• Detailed knowledge of Insurance Principles
• Understanding of client requirements