IT & Software

Technical Lead

Advania UK

London · Greater London · United Kingdom

Overview

As Technical Lead, you provide technical escalation and guidance for the virtual team’s technology focus, driving standards, service evolution, and knowledge growth. You’ll handle escalations, change requests, and projects to meet customer needs while collaborating with internal and client teams. The role involves hands-on troubleshooting, incident management, and contributing to design discussions to deliver reliable IT services. This hybrid role combines remote work with occasional UK-based office visits, emphasizing security-minded, customer-focused delivery. You will shape technical solutions, mentor peers, and maintain high quality and SLA adherence to support business success.

Responsibilities
  • Deliver high-quality onsite and remote support for technical incidents across the customer estate
  • Own escalated and complex tickets and drive to resolution within SLA
  • Collaborate with internal and customer teams to maintain standards and functionality
  • Participate in Technical Design Architect discussions and propose solutions
  • Troubleshoot and maintain a wide range of customer IT systems
  • Manage major incidents and vendor relationships as required
  • Engage stakeholders across Advania and customers with clear, timely updates
  • Lead end-to-end Change Management in line with customer processes
  • Create, update and maintain knowledge articles; contribute to problem management
Key requirements
  • Advanced Azure experience
  • Experience with Azure deployments using Infrastructure as Code (Terraform and Bicep)
  • Excellent written and verbal communication and interpersonal skills
  • Ability to use initiative and creativity to solve challenging issues
  • Microsoft Certifications (AZ-104, AZ-204, AZ-300, AZ-301, AZ-305, AZ-400, AZ-500, AI-102 or SC-100)
  • Knowledge of Azure components: Entra, ASR, IaaS, PaaS, RBAC, NSG, Key Vault, Automation, Storage, App Service, Azure SQL
  • Experience with Server OS (HP & Dell hardware), VMware, and AD-related aspects (Intune, server rebuilds)
  • Experience with backup technologies (VEAAM, Azure Backup, Backup Exec, MABS) and Active Directory
  • Excellent communication and interpersonal skills
  • Initiative and creativity
  • Customer service orientation
  • Azure (Entra, ASR, IaaS, PaaS, RBAC, NSG, Key Vault, Automation, Storage, App Service, Azure SQL)
  • Terraform
  • Bicep

Reference: WJ-747_31060144

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