Technical Lead, IT Support & Service Improvement

The University of Plymouth seeks a Senior Support Analyst (Technical Lead) to steer IT Support services across Service Desk and Desktop Support. You will provide technical leadership, influence incident resolution and drive service improvements across the IT Support function.

Based on campus in Plymouth, the role requires on-site presence three days a week (with some flexibility for remote work). You will lead projects, mentor colleagues, and ensure delivery of high-quality IT support for staff