IT & Software

Technical Lead – IVR & Contact Center, Amazon Connect

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto · Ontario · Canada

Technical Lead – IVR & Contact Center, Amazon Connect

Technical Lead – IVR & Contact Center, Amazon Connect

Location: Toronto, ON
Work Mode: 4 days hybrid

Skill Required:

  • Lead the design, development, implementation, and support of IVR and Contact Center applications.

  • Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

  • Experience in contact flow design, call routing, self-service solutions, and speech recognition.

  • Knowledge of CTI integration, APIs, web services, and backend system integrations.

  • Experience with cloud-based contact center solutions and telephony technologies.

  • Strong project management and stakeholder management skills.

  • Familiarity with Agile/Scrum methodologies.

  • Excellent problem-solving, communication, and leadership skills.

  • Strong knowledge of AWS Amazon Connect.

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Reference: WJ-4483_1361707

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