IT & Software

Technical Lead — IVR & Contact Center (Amazon Connect)

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto · Ontario · Canada

Astra-North Infoteck Inc. seeks a Technical Lead to own IVR and Contact Center solutions, with emphasis on Amazon Connect. You will drive design, development, and deployment, collaborating with cross-functional teams in a hybrid Toronto environment.

You should have strong hands-on experience with IVR platforms, CTI integrations, cloud telephony, and AWS Connect, plus proven leadership and project-management skills to deliver customer-centric contact center enhancements.

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Reference: WJ-4483_1358884

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