Technical Product Manager

Charger Logistics is a world-class asset-based carrier committed to operational excellence, innovation, and customer satisfaction. We foster an entrepreneurial environment that encourages ownership, continuous learning, and new ideas.

Key Responsibilities

• Partner with business stakeholders to investigate operational challenges, identify root causes , and recommend practical, data-driven solutions .
• Analyze existing workflows, business processes, and systems to identify inefficiencies, gaps, and opportunities for improvement.
• Lead requirements gathering and develop business requirements, user stories, acceptance criteria, process flows, and functional specifications .
• Manage product backlogs , prioritize enhancements, and align delivery plans with business objectives and stakeholder priorities.
• Identify opportunities to leverage AI, large language models (LLMs), intelligent document processing, and workflow automation to improve efficiency and reduce manual effort.
• Collaborate with development, data, and QA teams throughout the software development lifecycle (SDLC) to ensure successful implementation.
• Evaluate solution alternatives and communicate trade-offs involving business value, cost, technical feasibility, and risk .
• Coordinate user acceptance testing (UAT) , validate business scenarios, and support implementation and change management.
• Define KPIs and success metrics and assess post-implementation results using operational data, user feedback, and performance indicators.
• Monitor AI-enabled solutions for accuracy, reliability, exceptions, and business impact, ensuring appropriate validation and human oversight .

• 5+ years of experience in product management, senior business analysis, or technology-driven process improvement.
• Strong critical thinking, analytical, and problem-solving skills , with the ability to challenge assumptions and make evidence-based recommendations .
• Proven experience in requirements analysis, process mapping, product backlog management, and Agile/Scrum methodologies .
• Understanding of AI, LLMs, and workflow automation , including their capabilities, limitations, and risks.
• Experience collaborating with business stakeholders, software developers, QA teams, and technical leadership .
• Familiarity with SQL, Power BI, Jira, Confluence, APIs, EDI, or enterprise applications is an asset.
• Excellent communication, stakeholder management, and decision-making skills .
• Experience in logistics, supply chain environments is preferred.

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Career Growth