IT & Software

Technical Product Owner - ServiceNow

Computacenter

Hatfield · Hertfordshire · United Kingdom

Overview

In this role you will drive the strategy and delivery of a modern ServiceNow platform within Computacenter’s GIS transformation. You will bridge business needs and technical execution, shaping an enterprise operating model and roadmap. You’ll collaborate with architects, developers and stakeholders to deliver scalable, secure solutions that unlock business value. This is a product-focused, cross-functional leadership position at a pivotal transformation stage, offering impact at scale.

Responsibilities
  • Define and drive the strategic direction, roadmap and design for the ServiceNow platform
  • Act as a primary liaison between CTO architects, product team and stakeholders in architecture and design decisions
  • Evaluate new tools and innovations, contribute to high-level design and reference architecture
  • Collaborate with Head of Product Management, GIS and business stakeholders on operating model and agile ways of working
  • Translate problems and requirements into product solution designs and options
  • Manage backlog with product owners, prioritise enhancements and document technical requirements
  • Support developers with design documents, participate in backlog refinement, sprint planning and agile ceremonies
  • Perform configuration and development tasks and ensure data integrity, security and compliance
  • Monitor system performance and identify opportunities for improvement and innovation
  • Manage relationships with third-party vendors and consultants
Key requirements
  • 5+ years of ServiceNow experience (PO/Administrator/Developer)
  • Strong understanding of ServiceNow architecture, products and applications
  • Experience in Agile environments
  • Ability to write epics, user stories and acceptance criteria
  • Hands-on ServiceNow development, configuration, automation and integrations (APIs, middleware)
  • Excellent communication and stakeholder management
  • ServiceNow certifications (Administrator) and related accreditations preferred
  • Knowledge of DevOps/CI-CD for ServiceNow (advantage)
  • Background in enterprise digital transformation (advantage)
  • leadership and cross-functional collaboration
  • clear communication
  • stakeholder management
  • ServiceNow development
  • ServiceNow configuration and automation
  • APIs and integrations

Reference: WJ-747_30823448

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