Technical Product Specialist

Employment Type: Full-Time,40 hours per standard work week

Compensation: $24.00 - $27.00 per hour, based on skills and experience, plusbenefits.

Vacancy: Thisposting is for an existing vacancy.

About Three H

Three H is a leading manufacturer ofcommercial office furniture specializing in laminate. Rooted in NorthernOntario, Three H partners with manufacture sales representatives and dealersacross North America to create spaces where people feel they belong.

We're a growing company with Northern roots,and we care as much about how we treat people as about what we make. This rolesits right at the heart of that promise: it's where a customer's unique requestbecomes a product we can confidently build and stand behind.

The Opportunity

As a Technical Product Specialist,your primary focus is supporting Customer Service through the design anddevelopment of custom \"special\" products — working directly withCustomer Service to turn customer requests into accurate, manufacturableproduct solutions. The role also provides supporting technical documentation,product data, and CNC programming assistance.

Working closely with the CustomerService, Product Support, and Product Development teams, this role helps ensurespecial and custom products are technically sound, accurately documented, andmanufacturable.

It's a role for someone who can take acustomer's idea and turn it into a clear, buildable solution, and who enjoysbeing the person others rely on to get the technical details right.

What You’ll Do

Custom & Special Product Design Support(Primary Focus)

• Partner directly with Customer Service to assessand develop custom (\"special\") product requests, evaluating technicalrequirements, hardware compatibility, and production feasibility.
• Translate customer requirements into accuratedesign specifications, technical drawings, and manufacturing-readydocumentation.
• Assist in the development of new parts, productvariations, and design modifications arising from custom product requests.
• Provide Customer Service with technicalfeasibility, costing, and lead-time input for special product requests.
• Prepare technical drawings and specificationsfor outside-sourced components used in special products.

Product Data & Documentation (Secondary)

• Develop and maintain product codes,descriptions, production parameters, and pricing for new/special products usingPDS (Product Development System) in the company database.
• Verify the accuracy of product codes, prices,descriptions, and parts in the product database, and make corrections asrequired.
• Prepare and distribute documentation inaccordance with Three H standards.

CNC Programming Support (Secondary)

• Assist with CNC programming for the drilling androuting of parts related to special product runs, as needed.
• Apply working knowledge of CNC machineprogramming to support production of custom products.
• Collaborate with Manufacturing and ProductDevelopment teams as needed to confirm special products are producible to ThreeH standards. Perform other related duties as required.

What You’ll Bring

• Strong communication, organizational, andinterpersonal skills, with comfort working directly with Customer Service andcustomers on custom product requests.
• Working knowledge of CAD and 3D modellingprograms such as SolidWorks, AutoCAD, and SketchUp.
• Ability to read, write, understand, andcommunicate effectively in English.
• Proficiency with basic mathematical functions(addition, subtraction, multiplication, division).
• Working understanding of computer programming(including Ruby) and CNC machine programming.
• Knowledge of furniture assembly techniques andhardware (drawer slides, hinges, RTA fittings, locks, anti-tip mechanisms,sub-assemblies).
• Good working knowledge of hand tools, powertools, assembly tools, and jigs; good working habits with willingness to learnnew processes.

Health & Safety

• Workin accordance with the Occupational Health and Safety Act, O. Reg. 851(Industrial Establishments), and Three H health and safety policies andprocedures.
• Reportall hazards, incidents, near misses, and injuries to your supervisor rightaway.
• Wearrequired personal protective equipment, including hearing and eye protection onthe production floor.
• Followlockout and machine guarding procedures when setting up, testing, ortroubleshooting equipment.
• Writeand test programs with operator safety in mind.
• FollowWHMIS requirements and take part in health and safety training.
• Supportthe Joint Health and Safety Committee and keep work areas clean and safe.
• Typicaloffice setting with regular computer/CAD use
• Majorityof time at computer workstation with occasional time on the production floor toreview parts, processes or special product runs.
• Exposureto noise, wood dust, and seasonal temperature changes when on production floor.
• Extendedperiods of sitting at a computer, plus standing and walking on the productionfloor.
• Occasionalpushing, pulling, and lifting of panels and tooling up to 60 lbs.

Join Us

If youlike solving problems, take pride in doing things properly, and want your workto make a real difference for your team members and our customers, we'd like tohear from you.

Three His committed to an inclusive workplace, and we welcome applicants of allbackgrounds, identities, and experiences. Accommodations are available onrequest at any stage of the hiring process — just let us know what you need.

Let’s unlock the joy of work — together.

Artificial intelligence tools may be used to assist in screening orassessing applications for this position.