Technical Security Support Analyst

Resolve application access questions as a Technical Security Support Analyst at Scotiabank. Use clear communication and available resources for timely first-call resolution.

In this analyst position, you will support the business community with account and application access issues. Your work includes analyzing presented problems, sharing workarounds or fixes, and maintaining accurate ticket records. Collaboration with technical support groups and business partners remains central.

Key Responsibilities:

• Answer business questions and provide courteous technical support
• Investigate application and account access issues
• Analyze issues and distribute identified workarounds or fixes
• Document ticket information and complete assigned closures
• Maintain relationships with key business line partners

Requirements:

• Good written and oral communication for management reports
• Diploma in Computer Science or equivalent work experience
• One or more years of technical work experience
• Spanish fluency is an asset
• MCSE or MCSA designations are assets

Apply technical support, access investigation, and communication skills to resolve Scotiabank user issues efficiently and professionally.