Technical Services Analyst

In this role you provide day-to-day technical support as part of the IT Service Desk, ensuring proactive maintenance and timely resolution across internal systems. You will monitor the IT landscape, support Wi‑Fi and Cisco networks, and document activity in line with ITIL processes. You’ll manage onboarding/offboarding and asset/security procedures, and lead training on new IT initiatives. On matchdays and events you provide technical support on a rota basis, helping create a secure, reliable tech environment for staff.

• reward and recognition scheme
• generous holiday allowance
• internal learning and development programmes
• flexible hybrid working model
• priority access to match tickets
• health and wellbeing benefits package

• Provide professional technical service across club communications channels
• Assist with escalation management and ownership of user problems
• Offer club-wide network assistance including Wi‑Fi and Cisco networks
• Update service records and document activity per ITIL incident management
• Support onboarding and offboarding processes with asset and access management
• Lead emerging IT and technology training for staff
• Oversee matchday and out-of-hours event support

• IT Service Desk background
• Apple and Windows operating system knowledge (macOS, iOS, Windows)
• Understanding of Microsoft troubleshooting (Office 365, Endpoint, Teams, Exchange Online)
• Android and Apple asset management experience
• Effective task management in a fast-paced environment
• Expert communicator capable of clear guidance
• Adept training skills for staff across devices
• Keen problem-solver with root-cause analysis abilities

• strong communication
• training delivery
• problem-solving
• Apple OS, iOS, Windows desktop technology
• Office 365 troubleshooting and administration (Endpoint, Teams, Exchange Online)
• Mobile device management for Android and iOS