Technical Solutions Consultant
LexisNexis Risk Solutions Group
Overview
In this role you implement LexisNexis Risk Solutions’ identity products across multiple delivery channels and provide third-level escalation support to sustain client revenue. You will consult with clients and internal teams, share product knowledge, and analyze data quality to diagnose root causes. You’ll install, configure, and keep project plans current, translating technical concepts for varied audiences. This position offers meaningful impact in enabling successful deployments and client outcomes.
Pay / Benefits- country-specific benefits
- Provide technical integration and consulting services to clients, sales, and support teams
- Share product knowledge and best practices to advance implementation
- Analyze customer pain points using data quality concepts and identify root causes
- Collaborate with and escalate to appropriate resources; own customer correspondence until resolution
- Provide installation, implementation, and configuration support, maintaining project plans
- Deliver technical presentations and demonstrations to audiences with varying technical backgrounds
- Offer 3rd level support using technical expertise
- Perform duties as reasonably assigned
- BA/BS degree or equivalent experience in a related field
- Advanced oral and written communication; ability to present to technical and non-technical audiences
- Self-motivated with strong time management
- Advanced consultative skills with active listening and option exploration
- Working knowledge of C#, Windows Server, SQL Server, HTML, XML, Web Services
- Experience with Web Service toolkits (e.g., SoapUI, Microsoft .NET, JavaBeans)
- strong communication
- active listening
- collaboration
- C#
- Windows Server
- SQL Server
Reference: WJ-747_30155648