Technical Specialist, BDMC Solutions

In this role you will manage and optimize Baker McKenzie’s BDMC technology stack to enable efficient marketing, client development, and business growth. You’ll configure and integrate platforms for events, marketing automation, content creation, and proposals, acting as the bridge between business needs and tech capabilities. You will drive platform improvements, security compliance, and cross‑functional collaboration to support enterprise marketing initiatives. This is a chance to shape how the firm engages clients through innovative, secure digital experiences.

• Administer and support BDMC platforms (EventsAir, Pigeonhole Live, Qorus Breeze, Marketo, Ceros, Adobe Creative Suite, mobile apps)
• Configure platforms to meet business needs and integrate with Baker CI, websites, and analytics tools
• Lead BDMC initiatives from a technical perspective and manage security reviews with the GSEC team
• Coordinate with stakeholders and vendors to deliver projects on time and within scope
• Document processes, workflows, and system configurations
• Translate business objectives into technical design and architecture requirements
• Support integration with analytics, email marketing tools, and other enterprise systems
• Troubleshoot issues and escalate to vendors or Technology teams as needed
• Evaluate and recommend new technologies to enhance BDMC capabilities
• Maintain backups, version control, and disaster recovery
• Manage vendor risk remediation and security documentation
• Prepare RFC submissions to the Technical Change Management Team
• Assist in end‑to‑end testing of new features and provide improvement recommendations
• Oversee portfolio management, budgets, and governance for managed products
• Establish training and communication to increase adoption of BDMC solutions
• Ensure ISMS compliance and security posture for managed platforms
• Develop relationships with Business and Legal Professionals and manage expectations
• Act as first responder for escalated incidents and root‑cause analysis
• Ensure timely planning for security assessments and onboarding/recertification

• Bachelor degree in Computer Science, Information Systems, Digital Marketing, or related field
• Strong experience managing BDMC/marketing‑technology platforms in a professional services or legal environment
• Hands‑on experience with at least three platforms: EventsAir, Pigeonhole Live, Qorus Breeze, Marketo, Ceros, and Adobe Creative Suite
• Experience with web analytics tools (Google Analytics, Tag Manager)
• Familiarity with Windows systems, M365, SQL Enterprise Manager/Query Analyzer (preferred)
• Experience with cloud platforms (Azure preferred) and basic identity management concepts
• Strong problem-solving and communication skills
• Proven track record leading product implementations and enhancements
• Experience in a legal‑services environment (preferred)
• Experience supporting client feedback programs and event technology
• Familiar with SEO and WCAG accessibility standards
• Strong understanding of portfolio requirements and product knowledge
• Willingness to work outside standard hours and participate in on‑call rotation
• High sense of urgency, initiative, and responsibility
• Highly organized with attention to detail
• Excellent written and spoken English

• strong communication
• leadership
• collaboration
• BDMC platforms (EventsAir, Pigeonhole Live, Qorus Breeze, Marketo)
• Ceros and Adobe Creative Suite
• Google Analytics and Tag Manager