Technical Support

Role Description

We are seeking a Native Spanish speaking Support Engineer with excellent communication skills and a passion for technology and customer success

The ideal candidate will be comfortable working in a fast paced support environment collaborating across teams and delivering exceptional customer experiences

Required Qualifications

• Native level proficiency in Spanish, spoken written and reading is mandatory
• Excellent spoken and written communication skills in English
• Ability to support and resolve customer reported issues in Spanish
• Must be willing and able to work from the office on a regular basis as required by the business
• Flexible to work during business hours and when needed support PST business hours
• Strong troubleshooting analytical and problem solving skills
• Excellent logical thinking critical thinking and cross team collaboration abilities
• Passion for technology and customer support
• Understanding of cloud computing concepts including cloud versus on premises environments
• Familiarity with Microsoft Azure services and deployment concepts is preferred
• Azure certifications are a plus

Key Responsibilities

• Provide technical support to customers in Spanish and English through phone email and other support channels
• Troubleshoot and resolve complex customer issues related to Microsoft Azure services and technologies
• Leverage knowledge of Azure architecture offerings and billing platforms to deliver effective solutions and recommendations
• Collaborate with internal support teams and subject matter experts to address escalations and customer concerns
• Escalate issues promptly when specialized expertise or additional capabilities are required
• Maintain high quality case documentation and ensure accurate tracking of customer interactions
• Handle challenging and business critical customer situations with professionalism and strong communication skills
• Continuously develop technical expertise and stay current with Azure technologies and platform updates