Technical Support-2

Overview

Join our Technical Support Team!

We’re looking for a Technical Support specialist to be part of NoteMachine’s mission to deliver cash when and where it’s needed most. This role is based on a 48‑hour a week schedule, covering 4 on 4 off shift patterns.

With our in‑house training you’ll become the expert behind the connections that keep our ATMs running smoothly across the UK.

Responsibilities

• Dynamic day‑to‑day tasks ranging from basic router configurations to troubleshooting network faults.
• Act as the go‑to team for internal and external customers, resolving technical issues with precision.
• Work with engineers over the phone and manage spreadsheets, playing a pivotal role in our operations division.

Qualifications

• Team player with an eye for detail and passion for learning.
• No advanced experience required – we provide comprehensive training.
• Desirable: Good telephone manner and prior help‑desk experience.

Benefits

• Full job training with career progression and development opportunities.
• 21 days annual leave, increasing to 22 days after a year’s service.
• Salary sacrifice pension program increasing take‑home pay.
• Employee wellness program offering free confidential counselling.
• Life insurance scheme (4× annual salary).
• Store discounts with top brands after 12 months.
• Sickness insurance program after 12 months.
• Medicash access.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Information Technology
• Industry: Truck Transportation