IT & Software

Technical Support Advisor

team.blue

Reading · Berkshire · United Kingdom

Overview

In this role you will support our Network Operations Centre in Reading, acting as the main point of contact for customers and service providers. You will escalate tickets when needed and perform hands-on maintenance of network hardware and servers. You’ll coordinate with the network team to troubleshoot and resolve issues, with a structured training period to gain up-to-date knowledge. This is a customer-focused, hands-on position in a collaborative, growth-oriented company that empowers online success.

Pay / Benefits
  • enhanced holiday scheme
  • birthday bonus
Responsibilities
  • Interact with customers via email, phone, ticket system, and in-person
  • Collaborate with 3rd party service providers to analyse and resolve issues
  • Hardware installation (racking/cabling/memory/hard drives/RAID)
  • Software configuration (OS installation, updates, control panels, SQL Server)
  • Manual handling of hardware (servers, routers, switches)
  • Mediate communications between customers and Network Team to gather information for troubleshooting
  • Escalate tickets to supervisors, management, or network team as needed
Key requirements
  • Data Centre Experience
  • Clear written and verbal skills
  • Help desk or technical support
  • Ability to learn and retain information
  • Cabling and Network wiring
  • Excellent communicator
  • Understanding of DNS
  • Coordinates and prioritises work
  • Excellent communicator
  • Team working
  • Self-motivation
  • Hardware troubleshooting methodologies
  • Network troubleshooting
  • RAID knowledge/setup

Reference: WJ-747_30178466

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