Technical Support Analyst

Come help build the future, where our work makes the world work!

SUMMARY

Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company's IT infrastructure across remote and local office environments.

PRIMARY SCOPE OF ROLE

• Troubleshooting issues, setting up equipment, and providing user support, with periodic travel to various office sites
• Install, modify, and repair computer hardware, software, and peripherals
• Perform hardware and/or software relocation and reconfiguration as needed
• Diagnose and resolve technical issues with approved diagnostic tools
• Prepare requisitions for IT-related hardware and software purchases
• Provide support for Microsoft Office 365 suite of products, including setup, troubleshooting, and management
• Perform onboarding and offboarding tasks, including account creation and deactivation in Active Directory
• Support other core infrastructure services such as Active Directory, DNS, DHCP, and file services
• Deploy and manage mobile devices, including configuration and troubleshooting
• Monitor the ticket system to identify and implement preventive actions

SPECIFIC DUTIES

• Record and document incidents following ITIL best practices
• Prioritize and execute issue resolutions promptly
• Provide technical support to end users
• Set and communicate realistic follow-up timelines
• Respond to calls and emails within established Key Performance Indicators (KPIs)
• Participate in on-call responsibilities as needed
• Document network infrastructure changes
• Create and maintain Standard Operating Procedures (SOPs)
• Continuously monitor select hardware, software, and network resources
• Travel to various office locations (up to 20%)

POSITION REQUIREMENTS

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
• 3-5 years of technical support experience
• CompTIA A+, Network + or equivalent certification preferred
• Proficiency in Windows and macOS operating systems
• Experience with remote support and diagnostic tools
• Strong understanding of networking fundamentals
• Awareness of cybersecurity best practices
• Experience with Microsoft Office 365 suite of products
• Knowledge of Active Directory, DNS, DHCP, and file services
• Experience with MDM tools
• Ability to lift 25 pounds of technical equipment
• Ability to perform tasks that require working at medium heights (e.g., accessing server racks, installing network equipment) safely and efficiently
• Ability to connect and interact with people to seek different perspectives
• Superb communication and interpersonal skills
• Strong ability to effectively prioritize and manage multiple competing priorities
• Demonstrate versatility and resourceful in overcoming business challenges

WHAT WE OFFER

• Expected Base Salary: $65,000 - $70,000 per year. The actual base salary will depend on several factors including experience, qualifications, internal equity, work location and market expectations.
• Annual performance-based bonus
• Comprehensive group benefits program
• Retirement savings program
• Career growth and advancement opportunities

Disclaimers

Artificial Intelligence (AI) Disclosure: We may use AI-enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration. AI-generated insights or recommendations are used to assist our hiring teams and are not the sole basis for employment decisions. All hiring decisions are reviewed and made by human decision-makers.

Vacancy Status: This posting is for an existing job vacancy.

GIP does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners directly engaged by our Human Resources team for specific searches. Unsolicited submissions will not be eligible for placement fees. We thank you for your interest. Only those selected for an interview will be contacted.

Green Infrastructure Partners Inc. “GIP”, is an equal opportunity employer and encourages women, Indigenous peoples, persons with disabilities and members of visible minorities to apply.

We seek to hire individuals with diverse characteristics, backgrounds and perspectives.

We believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

GIP will provide accommodations to job applicants with disabilities throughout the recruitment process.

If you require an accommodation, please notify us and we will work with you to meet your needs.

Our People At GIP

Our most valuable asset is our people – comprising our employees, customers, and the public.

Nothing is more important than our people coming to work happy and leaving safely. GIP team members are at the heart of our success in designing and delivering infrastructure projects safely, thoughtfully, and with the highest quality.

Our Work

We are one of Canada’s largest and fastest-growing construction companies. Every day, our people design, deliver, and maintain infrastructure for Canada’s rapidly growing cities. From demolition, shoring, and foundations to excavation, remediation, structures, paving, and the production of materials, we have the unique ability to self-perform all project scopes without reliance on subcontractors.

The work we do at GIP today will carry us into a better, greener, and safer tomorrow.

Our Culture

We are committed to fostering a work environment that embraces Diversity, Equity, Inclusion and Belonging for all so our people benefit from the creative solutions that come from embracing differences.

Sustainability is part of our DNA. We focus on recycling and reusing materials by repurposing old roads and reengineering them into new ones, thereby keeping tons of used materials out of our landfills.

As we look to the future, we need creative, ambitious, and innovative professionals who can help us to build the world of tomorrow, today.

If you want to work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture, this opportunity is for you!